Support Offerings

a-solutions has delivery centers in Europe, the Middle East and Africa. We are able to extend global support across all time zones.

We have an effective support system in place. We provide customers with user access to the system where they can raise the support issues that they face.

We have a dedicated team around the support and when the customer responsible in the team receive an alert, the task will be assigned to a functional or technical consultant, to resolve the issue which is dealt with either on the phone by email or on-site.

Our aim is to solve support cases quickly and professionally
Off-site and on-site services
Dynamics 365
Dynamics 365 Maintenance
Dynamics 365 Enhancement
Dynamics 365
Support Offer
  • Hot fix installations (on older versions of Dynamics)
  • SLA reporting
  • Data correction
  • Introduction of best practices / governance
  • Definition of coding standards as per Microsoft Best Practices
  • Change control
  • System Optimization to improve response times
  • Code optimization to improve response times
  • Weekly / Monthly Backup
  • User provisioning / De-provisioning
  • Application Object services (AOS) administration

Our experts adopt a customer-centric approach to discovery, delivery, user adoption and support.

Through many successful projects, we have learned and understood what it truly takes to make a Dynamics 365 implementation successful and have been able to put that knowledge into action to help our customers.

If you are a customer already running Microsoft Dynamics and looking to upgrade to Dynamics 365, or carry out any kind of migration, please contact us.